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After the integration, managers stopped manually moving statuses between systems. There are fewer mistakes, and operations can finally see exactly where an order is right now.
RetailCRM · CRM integration
Bot that automatically updates client statuses based on conversation context
Listens to manager-client chats, updates order status, client tags and overall status based on trigger words. Flexible configuration panel.
Timeline~20 days
TypeCRM integration
StackPythonRetailCRM MG Bot APIFastAPIHTML/JS
Context
An additional integration for the same canvas printing studio — automating status management in RetailCRM.
Task
Managers forgot to update order statuses. The client funnel was blurring, analytics was unreliable. Manual CRM update work.
Solution
- Bot connects to RetailCRM via MG Bot API
- Listens to all manager dialogues in real time
- Automatically changes order status based on key phrases
- For example: "details sent" → status "Invoice issued"
- Flexible trigger configuration via JSON configs
Result
The project focused on a practical business task: removing manual routine, reducing errors and giving the team a clear tool for everyday work. The main effect is reflected in the metric: ~80% — of statuses are now updated automatically.
Result
KPI~80%
of statuses are now updated automatically
Client testimonial
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Working since 2019